Questions and answers

No. Tariffly prepares and checks the draft. Your licensed broker reviews it and lodges it through your existing customs system (CargoWise, Expedient or any other). Tariffly never talks to the Integrated Cargo System.

Commercial invoices, packing lists, bills of lading, air waybills, certificates of origin and purchase orders, as PDFs or clear photos (JPG, PNG, WebP). Up to six files of 10 MB each per shipment. Multi-page PDFs are fine; scanned documents work when they are legible.

The AI model reads invoices in most major languages, including Chinese, Japanese, Korean, Vietnamese, Thai, Bahasa, Hindi, Arabic, Spanish, German and French. The draft is always written in English. Numbers with comma decimals are handled.

For imports into Australia, every line gets the 8-digit tariff item and statistical code from the current Working Tariff, the general duty rate, the agreements that may give a preferential rate for the stated origin, and a link to the Tariff Concession Orders for that item. Read more.

Yes at the international 6-digit HS level, which every customs authority uses. The national tariff item, duty and permits for other countries are added by your team. New Zealand and the United Kingdom are next on our list; tell us if you need them sooner.

Every code your team confirms or approves is remembered per workspace, keyed by product description and SKU. The next time the product appears, the code is reused and the line is marked “seen before”; if the new draft differs, you get a warning before you lodge. You can search and clear the memory at any time.

Your workspace gets its own address, like docs+k7f3m2p9qa@merakivale.com. Forward the shipper’s email there, or send the documents as attachments. Within a few minutes a shipment is created, the draft starts, and the sender gets a link. The subject line becomes the shipment reference.

It depends on how well the goods are described. Clear descriptions with material, construction and use usually get a high-confidence code. Thin descriptions are marked medium or low and come with the question to ask the shipper. Every code is a suggestion until your broker confirms it. The pilot is designed so you can measure accuracy on your own last 20 entries before you pay anything.

Your licensed broker and the owner of the goods, exactly as today. Tariffly is drafting assistance and the terms say so plainly. What changes is that you now hold a documented, timestamped rationale for every line, the thing an audit asks for and most desks do not have.

No. Only an ABF Tariff Advice is binding. For contested lines, Tariffly gives you the reasoning and alternatives to put in a Tariff Advice application.

Not for Australia. The 8-digit item and stat code are chosen only from the real items in the published Working Tariff; the model cannot invent one. At the 6-digit level, the model proposes codes and Tariffly checks the format; your broker confirms.

The Australian data is refreshed from the ABF’s current tariff pages, and every line records the version it was drafted against. Check the ABF notices for amendments that post-date it; we show the date in the app.

On servers operated by Hostinger, outside the public web root, encrypted in transit and at rest. Only people in your workspace can see your shipments. Our founders have administrative access for support, which is logged. Security page.

No. Documents are sent to Anthropic’s Claude API only to produce your draft, under commercial terms that exclude training, and Anthropic deletes API data within 30 days. We never train on your content either.

Our privacy policy is written to the Australian Privacy Principles, names every overseas recipient (APP 8), explains the automated-processing position, and commits to breach notification within 72 hours. We publish a sub-processor list with 30 days’ notice of changes.

Yes. Delete any shipment (documents removed immediately) or the whole workspace from Settings. After a subscription ends, data stays exportable for 30 days, then is deleted from live systems within 60 days and from backups within 90. Remember that section 240 of the Customs Act requires you to keep the records for five years, so export first.

14 days, 100 shipments, up to 3 people, every feature, no card. When it ends, new shipments pause and your data stays available to export for 30 days. Nothing is charged automatically.

Per shipment, in bands: Desk (A$149 + GST, 40 shipments), Starter (A$590 + GST, 150), Pro (A$1,490 + GST, 500), Enterprise by quote. International customers pay in US dollars. Pricing.

Choose a plan or ask for an invoice. Plans are monthly with no lock-in; cancel in Billing and keep access to the end of the month. Full refund if you cancel within 14 days of your first charge. Refund policy.

Yes. Choose “Pay by invoice” on the Billing page. Invoices are payable within 14 days; annual invoices get two months free.

Tariffly is a Meraki Vale Group product built by its two founders, in Sydney and in Bangladesh, with Anthropic’s Claude models. About us.

Today Tariffly exports CSV and JSON that import into most systems. Direct connections are available on Enterprise plans. Integrations.

We hope so, and we have built Tariffly so it does not matter: no lock-in, monthly billing, and a full export of your documents, drafts and audit trail at any time.

Write to us or book a pilot call. We answer on business days, usually the same day.